Frequently Asked Questions (FAQ)

1. How can I place an order?

You can easily browse our collections, add your favorite items to the cart, and proceed to checkout. Once your order is confirmed, you’ll receive an email or SMS with all the details.

2. What payment methods do you accept?

We accept Cash on Delivery (COD), debit/credit cards, and secure online payment methods for your convenience.

3. How long does delivery take?

Orders are usually delivered within 3–5 working days across Pakistan. Delivery times may vary based on your location and order volume during sales.

4. Can I return or replace a product?

Yes, we offer free returns and replacements within 15 days of receiving your order. Items must be in unused and undamaged condition with original tags and packaging.

5. How do I request a return or replacement?

Simply contact our customer support team via email or phone, share your order details, and we’ll arrange a pickup or replacement at no extra cost.

6. How will I get my refund?

Refunds are processed to your original payment method once the returned product passes quality checks. It may take 7–10 business days to reflect in your account.

7. Do you ship internationally?

Currently, we are delivering only within Pakistan, but we plan to expand to international markets soon.

8. How can I contact Texo Lifestyle?

• Email: texolifestyle@gmail.com

• Phone/WhatsApp: 0316-8603201

• Working Hours: Monday to Saturday (10 AM – 6 PM)